A home with no heat in January or no air conditioning in August does not wait for Monday morning, and the search that follows is for whichever HVAC company answers the phone. Ava answers it, at 11pm on a Tuesday or during the Saturday rush. Russell keeps the maintenance-plan customers on schedule the rest of the year.
The call goes to whoever answers first. This is the order the four take it in, from the first ring to next spring’s tune-up reminder.
System type, symptoms and address are captured the moment the call comes in — Saturday afternoon or 11pm on a weeknight — and the job is booked into the schedule your dispatch already runs from.
Job bookedWhat a diagnostic visit costs, what a replacement runs, and what happens next, explained consistently rather than through a callback queue.
Dispatcher stays freeSeasonal tune-up reminders and renewal windows are managed automatically, so a plan customer gets the call before their system fails, not after.
Plan on schedulePast customers who never signed up for a plan, or whose system is old enough to be near the end of its life, are worked from your service history rather than left in it.
History workedHVAC failures do not respect business hours, and a homeowner without heat or air conditioning calls the next name on the list within minutes of the first one not answering. Ava answers, captures the system type and the problem, and books the job.
A roughly $350 repair versus a $5,000–$12,500 replacement is the question behind almost every HVAC call. Kai handles the procedural and pricing-range questions that would otherwise tie up a dispatcher, so your team spends its time on the technical calls that actually need a person.
Seasonal tune-ups are the steadiest revenue an HVAC company has, and the easiest to let slip. Russell manages the renewal and scheduling reminders that keep a maintenance-plan customer coming back twice a year instead of drifting to whoever answers when their system finally fails.
Generic voice AI fails in specific ways in every industry. These are the three that matter in hvac companies, and how they are handled during setup.
No heat in freezing weather and a noisy filter are not the same call. The AI is trained on your dispatch priorities during setup, so genuine emergencies get flagged for same-day response instead of sitting in a queue behind routine maintenance requests.
Unit age, fuel type, and symptom description are captured on the call, so a technician arrives with a starting diagnosis instead of a name and an address.
You define what the AI must never handle alone. Anything past that line is routed to a named person with the full transcript attached, rather than being guessed at. Human oversight is a design requirement, not a fallback.
Setup is $3,000 per AI Employee, or $10,000 for four under the Go All In plan. Published on the pricing page, not held behind a form.
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Bring your call log to the call and we will work through your actual numbers rather than an industry average.
Book my demoOr call +1 813-252-1961 directly. See all industries.
