“AI receptionist” is not a separate product here. It is what you get when you hire two of the seven: Ava takes the call, qualifies the caller and writes the booking into your calendar. Tessa picks up the ones that do not book first time and holds them for as long as the decision takes.
Call arrivesFront desk
Practice closed at five. Nobody at the desk.
Ava answersAva
Inside the five-minute window where contact is ~100x more likely.
BookedAva
Tue 09:15, written into the practice calendar. Confirmation sent.
ReminderTessa
Automated confirmation, so the slot does not become a no-show.
If it had not bookedTessa
Tessa holds the enquiry for as long as the decision takes.
The MIT Lead Response Management Study’s analysis of more than 100,000 call attempts found that responding within five minutes made a business roughly 100 times more likely to make contact, and 21 times more likely to qualify the lead, than waiting thirty minutes. Ava does not wait thirty minutes, and does not wait until Monday.
The booking is written into the practice management system or calendar your staff already open every morning, with confirmation sent to the caller. A booking that lives somewhere nobody looks is not a booking.
Most enquiries do not convert on the first conversation. Tessa runs the personalised sequence across SMS, email and voice for the weeks or months the decision actually takes — the follow-up that a busy front desk starts and abandons by week two.
You define what the AI must never handle alone during setup. Anything past that goes to a named person with the full transcript, rather than being guessed at. The systems are monitored and there is human oversight when something goes wrong.
Every vendor in this category will tell you what their product does. Here is the other half, so you can decide before you have signed something rather than after.
It does not replace your front desk. It handles overflow, after-hours and the repetitive scheduling calls that eat your team’s day.
It does not handle complex insurance disputes or anything clinical. Those escalate to a person, with the transcript attached.
It does not help if your miss rate is already low. If you are missing two calls a week, the arithmetic does not justify it — we would rather say so now.
31–38% of inbound calls go unanswered
Peerlogic (4,280 calls / 26 practices, Feb 2026) and Patient Prism (11.5M calls / 8,280 locations, 2025)
Both vendors sell call software and sample practices that already installed call tracking. Best available, not independent audits.
Roughly 30% of inbound calls are new-client calls
The input most published figures skip — which is what inflates the headline numbers
A missed call is not the same thing as a missed new client.
New-client calls book 21–25% of the time
Patient Prism (21 bookings per 100 calls) and Peerlogic (25.2%) — both dental call-tracking datasets
Even answered calls book about a quarter of the time. Whatever your industry, replace this with your own rate.
$685 average annual per-customer value; $4,500–$6,500 lifetime
American Dental Association Health Policy Institute, Medical Expenditure Panel Survey — dental-industry data, the best published figure of its kind we could find
It is a default, not a claim about your business: every industry on this site has its own number, and this input exists so you can put yours in. The widely-quoted "$300–$600 lifetime value" figure is first-visit production, not lifetime value.
Responding within five minutes makes contact ~100x more likely
MIT Lead Response Management Study, Dr. James Oldroyd (MIT Sloan School of Management, with InsideSales.com), 2007 (100,000+ call attempts)
Also 21x more likely to qualify the lead, versus waiting 30 minutes. Deliberately not converted into a dollar figure anywhere on this page — see below.
Roughly a third of missed calls arrive outside business hours
No defensible published study exists. Industry estimates put after-hours volume between a quarter and nearly half of inbound calls; 35% is the midpoint of that range and nothing more.
This is the one input on this page we cannot source. It is an editorial estimate, it is yours to change, and it only decides how the total splits between two AI Employees — it never changes the total itself.
No. The goal is enhancing your team, not replacing it. The AI takes the repetitive, high-volume, out-of-hours work so the people you employ spend their day on the things that genuinely need a person.
No. Robocalls play a recording at people. AI Employees use natural language processing to hold a real, personalised conversation — they listen, respond to what was actually said, and adapt to the caller.
Yes. The entire system is HIPAA compliant, built on a compliance and risk-management background. That is a requirement for the dental, med spa and healthcare practices we work with, not an add-on.
It connects to your CRM, email and messaging platforms — including Salesforce, HubSpot and HighLevel — and to anything reachable through Make or Zapier. Integration and testing are part of the setup fee, not a separate project.
